We all need people who will give us feedback. That's how we improve.
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Understanding who you serve is always a very important problem, and it only gets harder the more people that you serve. We try to pay a lot of attention to this by a combination of very rigorous quantitative and qualitative feedback. But if you're serving 1.2 billion people, it's very hard.
Ask for feedback from people with diverse backgrounds. Each one will tell you one useful thing. If you're at the top of the chain, sometimes people won't give you honest feedback because they're afraid. In this case, disguise yourself, or get feedback from other sources.
Sometimes, you can learn more from criticism than you can from flattery.
We should always be aspiring to know more, and to better ourselves, and to improve ourselves. To improve ourselves, because that's how we improve the world around us, by working within us.
The distance between number one & number two is always constant. If you want to improve the organization, you have to improve yourself and the organization gets pulled up with you.
If you see that some aspect of your society is bad, and you want to improve it, there is only one way to do so: you have to improve people. And in order to improve people, you begin with only ONE thing: you can become better yourself.
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