We believe in learning from other people.

As we make investments in technology and learn how to automate things, we want our people to learn that and go with us.

Learn from every mistake, because every experience, particularly your mistakes, are there to teach you and force you into being more who you are.

Most of the learning that you had as a merchant - especially back then - came from the people around you, so it's really learning on the job and principles coming out like - back then, we didn't really sign contracts, and we had some vendor agreements to make sure we could pay people, but your handshake was your agreement.

If you don't give people a chance to fail... you won't innovate... if you wanna be an innovative company allow people to make mistakes.

It's good to learn from your mistakes. It's better to learn from other people's mistakes.