I believe that in the end that it is kindness and accommodation that are all the catalysts for real change.

It was ANC policy to try to educate all people, even our enemies: we believed that all men, even prison service warders, were capable of change, and we did our utmost to try to sway them.

In time and with water, everything changes.

The people in East Germany have lived through so many changes in the last 15 years like never before in the country, and they did this often with great enthusiasm. But in the West we also have a high degree of transformations.

I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.

The Internet has been the most fundamental change during my lifetime and for hundreds of years.