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It's worth remembering that it is often the small steps, not the giant leaps, that bring about the most lasting change.

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As I look across our company, we have everything from store associates to supply chain associates. Of the 2.1 million people (globally), something less than 75,000 of them are home office jobs. All the other ones are working in a store, a club, a distribution center. And I think those jobs change more gradually. We are still going to want to serve customers and members with people. The change as it relates to the home office jobs probably happens faster.


I like progress but I hate change.


The most serious threat to our institutions comes from those who refuse to face the need for change.


Don't let them change you or even rearrange you.


People can try to reinvent themselves. I don't think you can really change who you are, though, because who you are is pretty much where you came from and what you've done up to now.


When everything in life gets so complicated it only takes a day to change it.