The older I get the more wisdom I find in the ancient rule of taking first things first. A process which often reduces the most complex human problem to a manageable proportion.

The people that really solve the problem, they know exactly how they solved it, they know the little details. the people that pretended to solve the problem can maybe go one level then get stuck.

There are horrible people who, instead of solving a problem, tangle it up and make it harder to solve for anyone who wants to deal with it. Whoever does not know how to hit the nail on the head should be asked not to hit it at all.

You've got to have a problem that you want to solve; a wrong that you want to right.

If you define the problem correctly, you almost have the solution.

Whatever anybody says or does, assume positive intent. You will be amazed at how your whole approach to a person or problem becomes very different.