Whatever anybody says or does, assume positive intent. You will be amazed at how your whole approach to a person or problem becomes very different.

If you define the problem correctly, you almost have the solution.

You've got to have a problem that you want to solve; a wrong that you want to right.

I accepted that if you have a problem, you must face it and not gloss over it.

The people that really solve the problem, they know exactly how they solved it, they know the little details. the people that pretended to solve the problem can maybe go one level then get stuck.

The older I get the more wisdom I find in the ancient rule of taking first things first. A process which often reduces the most complex human problem to a manageable proportion.