When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed. Your emotional quotient goes up because you are no longer almost random in your response.

The older I get the more wisdom I find in the ancient rule of taking first things first. A process which often reduces the most complex human problem to a manageable proportion.

If a problem cannot be solved, enlarge it.

I accepted that if you have a problem, you must face it and not gloss over it.

If you define the problem correctly, you almost have the solution.

The best way to solve any problem is to remove the cause.