As we make investments in technology and learn how to automate things, we want our people to learn that and go with us.

By the time we got to 2020, we had leaders that had a stronger digital acumen, e-commerce set of capabilities and beliefs.

The amazing thing is that we're part of people's daily lives, like brushing their teeth. It's just something they do throughout the day while working, buying things, deciding what to do after work and much more. Google has been accepted as part of people's lives.

I am really excited about the possibility of data also, to improve health. Imagine you had the ability to search people's medical records in the US. I imagine that would save 10,000 lives in the first year.

The most coveted workers will always be those with the flexibility to combine soft skills with technical skills.

There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. Kindle is an example of working backward.