Talent is extremely important. It's like a sports team, the team that has the best individual player will often win, but then there's a multiplier from how those players work together and the strategy they employ.
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The thing that's been consistent is that this is a team sport and nothing happens through the work of just an individual. We all do this together and it doesn't matter whether you're going to do a startup or you're at a big company, that's going to be the case. And what sport taught me was the importance of that and how to treat a teammate, and how to work together.
You can compare the retail business to basketball. You have to have a plan, you have to hustle, you have to rely on each other, and there's a scoreboard on the wall.
Like people, when companies work to foster a culture of collaboration, communication becomes second nature.
A small team of A+ players can run circles around a giant team of B and C players.
I love to hear a choir. I love the humanity... to see the faces of real people devoting themselves to a piece of music. I like the teamwork. It makes me feel optimistic about the human race when I see them cooperating like that.
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