Retailers grow and die. I've been doing this almost 30 years now, which is amazing to me because I feel like in some ways, we're still just getting started.

The more you write tunes, the better they will become. The more you do gigs, the better you will become. It's just kind of like the facts of life; the practice makes perfect thing. Keep your fingers crossed, start from the bottom and work your way up.

People are not remembered by how few times they fail, but by how often they succeed. Every wrong step is another step forward.

Today, we still have more than 300,000 U.S. associates who were with us since 2015 and are now leading teams, running stores and clubs, and continuing to grow their careers. Their stories are a reminder that when people are given opportunity, they make the most of it - and a culture of opportunity creates a cycle where happy associates lead to happy customers and members, and vice versa.

Other tasks and other jobs changed, which enabled us to create new jobs that paid more and have fewer of the older jobs that went away. I hope what happens as we lead through this is that there will be pluses and minuses, but the net ends up being even more people because we have more ideas of how to grow.

Businesses that grow by development and improvement do not die. But when a business ceases to be creative, when it believes it has reached perfection and needs to do nothing but produce no improvement, no development, it is done.