Retailers grow and die. I've been doing this almost 30 years now, which is amazing to me because I feel like in some ways, we're still just getting started.

Good business demands tough decisions based on rigorous analysis and unwavering follow-through. Emotion can't really play a part. The challenge we all face as leaders is to let the feelings churn inside you but then to present a calm exterior, and I learned to do that.

By 1994, PepsiCo was the fifteenth-biggest US company, with annual revenue of $25 billion. It sold drinks and food in more than 150 countries and employed 450,000 people.

If you don't give people a chance to fail... you won't innovate... if you wanna be an innovative company allow people to make mistakes.

You need a forklift. Maybe because it's inexpensive [$3.99], people are going to go through the hell, but we should watch out.

Of course we aren't perfect. We make mistakes. But, if the world could see all of the hard-working, well-intentioned people inside our company who are making things better in their communities and in the world, I'm convinced they would be moved by it all. I am.